Concerns and Complaints

At Shardlow Primary School we welcome your feedback and suggestions.  If you wish to raise a concern or make a complaint, please contact us either by email, phone or in person.  Our aim is always to resolve any issue quickly, effectively, without prejudice and as informally as possible.  

If you have a concern or complaint about any aspect of our Special Educational Needs provision, please contact our Special Educational Needs Co-Ordinator (Assistant Head - Mrs H Berry) in the first instance, who will try to resolve your issue.  

If you wish to raise a complaint, our trust Complaints Policy & Procedure explains the process.   

Please contact us if you would like us to talk through the process with you.

The Willows Academy Trust Complaints Policy can be accessed from the policy section on the Willows Academy Trust website.  This sets out the procedure for raising a formal complaint.